Switzerland
Registration
How do I register?
How do I register?
Click directly on "Register now" here. After entering your company-relevant data, click on "Complete registration".
What happens after I register?
What happens after I register?
After your registration, we will check whether you meet the basic requirements for the wholesale area based on the data you provided.
Activation will take place no later than the next business day.
Should we not be entirely sure whether you trade in spirits and beverages of all kinds, we will contact you via our customer service.
What are the prices after my activation or registration?
What are the prices after my activation or registration?
All prices are quoted untaxed - i.e. excluding alcohol tax and VAT.
After successful delivery of the goods, the Swiss authorities will invoice you for the following items:
Alcohol tax: 29 CHF/litre 100% alcohol (as of 03/2017) = 8.12 CHF/0.7 l bottle 40%
Customs duty: 70 CHF/100 kg = approx. 0.70 CHF/0.7 l bottle
8.1% Swiss VAT
Company data
Can I change my email address after registration?
Can I change my email address after registration?
Yes, you can change your email address in the "Personal Data" section of your customer account. If you encounter any unexpected problems, our customer service team will be happy to assist you.
Can I change the billing or shipping address after the order has been placed?
Can I change the billing or shipping address after the order has been placed?
Yes, you can change your email address in the "Personal Data" section of your customer account. If you encounter any unexpected problems, our customer service team will be happy to assist you.
How can I unsubscribe from the newsletter?
How can I unsubscribe from the newsletter?
You can unsubscribe from the newsletter by clicking on the unsubscribe link included in each newsletter or by changing your email preferences in your account settings.
Invoice
How can I get my invoice or a copy of my invoice?
How can I get my invoice or a copy of my invoice?
Your invoice will be sent to you by email once your order has been shipped. If you cannot find it, please contact our customer service. We will gladly resend the invoice to you promptly.
Can I have my invoice amended afterwards?
Can I have my invoice amended afterwards?
Invoices cannot usually be amended retroactively. Please ensure that your information is correct before completing your order.
Order
What is the minimum order value?
What is the minimum order value?
The minimum order value is €1,000.
How can I place an order?
How can I place an order?
You can place an order by logging in, selecting the desired products, proceeding to checkout, entering your shipping information, and transferring the amount due to us.
Please note that payment in advance is mandatory and your order will only be processed after payment has been received.
How do I check the status of an order?
How do I check the status of an order?
You can view the status of your order in your customer account. If you require additional information regarding your delivery, please contact our sales team directly.
Is it possible to add more products after an order has been placed?
Is it possible to add more products after an order has been placed?
As long as your order has not yet been picked, you can make a change or cancellation. Please contact our sales team to do so.
Can I change or cancel an order?
Can I change or cancel an order?
As long as your order has not yet been shipped, you can make a change or cancellation. Please contact our Sales Team to do so.
Delivery / Transport
What do I need to know about transportation?
What do I need to know about transportation?
The minimum order value is €1,000.
Mit einer 240 € Pauschale ist für Sie die Zollabwicklung für bis zu 20 verschiedene Artikel abgegolten. Für jeden weiteren Artikel fallen zusätzliche Zollkosten in Höhe von 7 € an. Dies beinhaltet die österreichische Ausfuhrzollanmeldung sowie die Schweizer Einfuhrzollanmeldung. Paletten / Zustellung pauschal / Zoll-Abwicklung / Transport-Versicherung 1 Stück 245 € 240 € 0,3% vom Warenwert 2 Stück 420 € 240 € 0,3% vom Warenwert 3 Stück 600 € 240 € 0,3% vom Warenwert 4 Stück 720 € 240 € 0,3% vom Warenwert 5 Stück 850 € 240 € 0,3% vom Warenwert Auf einer Palette können wir für Sie 400-700 Flaschen kommissionieren (hängt von der jeweiligen Flaschengröße ab).
How can I place an order?
How can I place an order?
You can place an order by logging in, selecting the desired products, proceeding to checkout, entering your shipping information, and transferring the amount due to us.
Please note that payment in advance is mandatory and your order will only be processed after payment has been received.
When will my order be ready for pickup or shipment?
When will my order be ready for pickup or shipment?
The duration depends heavily on the availability of the products and the scope of the order. After receipt of payment, we usually need 1 to 2 working days to complete the picking process.
Didn't find an answer?
Our team will be happy to help you.
