Products, Availability & Deposit
Product Details
I have a question about a product. Can you help me with that?
I have a question about a product. Can you help me with that?
We certainly hope so. Please simply contact our customer service. We will answer your question about the respective product to the best of our ability.
Why does the bottle/cask number of my delivered bottle differ from the bottle/cask number in the product photo?
Why does the bottle/cask number of my delivered bottle differ from the bottle/cask number in the product photo?
Especially for vintage or cask strength bottlings, we always strive to provide you with all important product information. Since we usually purchase larger quantities of individual products, it is unfortunately not always possible to send you the exact version pictured with the respective number.
You are welcome to leave special requests or comments in the notes field before completing an order.
Product availability
When will the product be available again?
When will the product be available again?
Simply let us notify you automatically by email when the product is back in stock by clicking on the button next to the respective product.
I am looking for a product. Can you offer this?
I am looking for a product. Can you offer this?
If you cannot find a product in our online shop, please contact us and let us know which product and quantity you would be interested in. We welcome recommendations for expanding our product range and will review our options based on your request.
Deposit
When does the deposit scheme come into effect in Austria?
When does the deposit scheme come into effect in Austria?
Starting January 1, 2025, a deposit will be levied in Austria on plastic or metal containers with a filling volume of 0.1 to 3 liters. This regulation applies to beverage packaging made of plastic or metal that falls within this size range.
What does the Austrian deposit symbol look like?
What does the Austrian deposit symbol look like?
The Austrian deposit symbol shows a plastic bottle and a can in the background, along with a € symbol and two arrows representing the deposit cycle. This symbol indicates that a deposit is charged for the product. It is visible on both the packaging and in our online shop to indicate the deposit requirement.
Which products are subject to a deposit?
Which products are subject to a deposit?
The deposit requirement applies to beverages in plastic or metal bottles and cans with a filling volume of 0.1 to 3 liters. These products are marked in our online shop with a deposit symbol in the upper right corner of the product image.
How much is the deposit?
How much is the deposit?
In Austria, the deposit for plastic and metal containers with a capacity of 0.1 to 3 liters is 25 cents per bottle or can. This amount is charged in addition to the product price at the time of purchase and is refunded upon return of the container.
Which products are exempt from deposits?
Which products are exempt from deposits?
The following products from our range are exempt from mandatory deposits:
- Composite beverage cartons (e.g. Tetra Pak)
- Beverage bottles made of glass or metal with plastic caps or lids
- Syrups, as these are not intended for immediate consumption
How is the deposit calculated?
How is the deposit calculated?
The prices for products subject to the deposit scheme are initially displayed without the deposit. The deposit amount is automatically added at checkout, similar to shipping costs. The deposit amount will be shown separately on your invoice.
How do I get my deposit back?
How do I get my deposit back?
After consuming the beverage, you can reclaim your deposit. However, we do not cover the costs of returning the deposit. You can either return the deposit to us on-site, send it back to us at your own expense, or return it at another retail outlet that accepts deposits.
Can I return the deposit at my own expense?
Can I return the deposit at my own expense?
Certainly. You have the option to return the deposit to us at your own expense. Please ensure that the return is correctly packaged and sufficiently stamped. If you prefer to return the deposit on-site, or at another sales outlet that offers deposit returns, you can also do so.
Why do I have to pay a deposit when I buy the product online?
Why do I have to pay a deposit when I buy the product online?
The deposit is a legal requirement that also applies to online purchases. The deposit is added at the time of purchase, regardless of whether the product is bought in a physical store or online. It is automatically refunded when you properly return the deposit.
Didn't find an answer?
Our team will be happy to help you.
